Privacy Policy

Last updated: May 2, 2026

This Privacy Policy describes how IT Helpdesk AI ("we", "our", or "us") collects, uses, and shares information when you visit our website at itservicedeskai.com (the "Site").

1. Information We Collect

When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:

• IP address (anonymized)
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Mouse movements, clicks, and scroll behavior
• Approximate geographic location (country/region level)

If you submit a form (such as booking a demo), we collect the information you provide, which may include your name, email address, company name, and any other details you share.

2. How We Use Your Information

We use the collected information to:

• Understand how visitors use our Site and improve user experience
• Respond to demo requests and inquiries
• Analyze website performance and traffic patterns
• Detect and prevent fraud or abuse

3. Third-Party Services

We use the following third-party services that may collect information about you:

• Vercel Analytics (Vercel Inc.) - Used to measure page views and visitor traffic. Vercel Privacy Policy
• Microsoft Clarity (Microsoft Corporation) - Used to understand user behavior through session recordings and heatmaps. Microsoft may use this data to improve its products and services. Microsoft Privacy Statement

4. Cookies

Our Site uses cookies and similar tracking technologies to collect the information described above. You can control cookie preferences through the cookie banner displayed on your first visit, or by adjusting your browser settings.

5. Data Retention

Analytics data is retained for the period defined by each third-party service (typically 90 days to 13 months). Information submitted through forms is retained as long as necessary to respond to your inquiry or as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your personal data
• Right to correct inaccurate data
• Right to request deletion of your data
• Right to object to data processing
• Right to data portability

If you are in the European Economic Area (EEA), United Kingdom, or California, you have additional rights under GDPR and CCPA. To exercise any of these rights, contact us at the email below.

7. Data Transfers

Our service providers may store and process your data in countries outside your own. We ensure that any such transfers comply with applicable data protection laws.

8. Children's Privacy

Our Site is not directed at children under 16, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at: hello@itservicedeskai.com

This policy is provided as a template and may not cover all legal requirements specific to your jurisdiction. We recommend consulting with a legal professional.